Viber

Required Variables

1. VIBER_STUDIO_FLOW_SID (Guide)
2. VIBER_AUTH_TOKEN

Setup

1. Ensure you have installed and created a Viber account on your mobile phone
2. Login to Viber Admin Panel
3. Follow on-screen instructions to create a bot account
4. Obtain the value for VIBER_AUTH_TOKEN which is under Token
   • 

info

Ensure that you have obtained all the necessary values for the variables stated in Required Variables

Configure Incoming Webhook

1. Ensure you have deployed Conversations Adapters into your Twilio Flex account
2. The Conversations Adapters incoming webhook URL should be in the format of https://twilio-flex-conversations-adapters-<RANDOMNUMBER>-dev.twil.io/api/viber/incoming
3. Using Postman App or cURL, send a request with the following to configure the webhook:
   • URL: https://chatapi.viber.com/pa/set_webhook
   • Method: POST
   • Headers: X-Viber-Auth-Token with the value of VIBER_AUTH_TOKEN
   • Body (JSON):

     {
       "url": "https://twilio-flex-conversations-adapters-<RANDOMNUMBER>-dev.twil.io/api/viber/incoming",
       "event_types": [
         "message",
         "delivered",
         "seen",
         "failed",
         "subscribed",
         "unsubscribed",
         "conversation_started"
       ],
       "send_name": true,
       "send_photo": true
     }

Known Limitations

• Unable to verify Viber's webhook signature as Twilio Serverless Functions do not support BigInt (message_token attribute of the webhook payload)