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Create Studio Flow

Studio Flow Overall

Overview​

  • The main purpose of the Studio Flow is to route the incoming conversations from custom channels into Twilio Flex
  • It is recommended to create 1 Studio Flow per custom channel.

Instructions​

  1. Login to Twilio Console and under Studio, click the button Create new Flow on the top right corner.
  2. For Flow Name, input a friendly and yet descriptive name (i.e. Flex - LINE Flow, Flex - Viber Flow)
  3. For Template, select Start from Scratch
  4. Within the Studio Flow, drag-and-drop the Send to Flex widget into the canvas.
  5. Configure the Workflow of Send to Flex widget to any chosen TaskRouter workflow. You can choose the default Assign to Anyone workflow.
  6. Configure Task Channel of Send to Flex widget. Select the Task Channel that you have just created created (i.e. googlechat, instagram, line, viber).
  7. Connect the Incoming Conversation trigger to Send to Flex widget and click Publish. Do remember to click Publish otherwise the Studio Flow will not be activated.
  8. The resultant Studio Flow should look similar to the image above.
  9. Take note of the Flow SID which starts with FWxxxx
    • To obtain the Flow SID, click the back arrow button on the left-hand side menubar. The Flow SID will be displayed under your Flow name
info

It is recommended to create 1 Studio Flow per custom channel. Take note of each of the Flow SID(s) that you have created as it will be required to inserted as environment variable(s).

Known Limitations​

  • Send Message Widget and Send and wait for reply Widget does not work with custom channels