Skip to main content

Create Task Channel

Task Channel Overall

Overview​

  • The main purpose of the TaskRouter - Task Channel is to uniquely identify the different inbound channels and report within Flex Insights accordingly (using Communication Channels attribute)
  • It is recommended to create 1 Task Channel per custom channel.

Instructions​

  1. Login to Twilio Console and under TaskRouter, select Workspaces and then Flex Task Assignment
  2. On the left-hand side menu bar, select Task Channels
  3. Click on the Create new Task Channel button
  4. Input the custom channel's name and click Create
    • It is recommended for the Task Channel's name to be in all lowercase with no spaces
info

You do NOT need to take note of the Task Channel's SID. When creating a new Studio Flow with the Send to Flex widget, you are able to select via a dropdown list your desired Task Channel

Task Channel - Studio